The Financial Clinic measures its financial coaching services through six customer outcome areas:
Providing the Best Financial Solutions
With Change Machine, we are able to calculate the “cash-value,” or the in-hand, return value of services customers receive as a result of financial coaching.
We also integrated the Financial Capability Scale (FCS), created by the Center for Financial Security at the University of Wisconsin-Madison, to help us understand the nature of our customers’ financial insecurity.
The Clinic and its partners utilize this data to discover areas needing improvement and sustain a high level of performance through staff and program evaluations.