SUPPORT FOR CUSTOMERS AND PARTNERS IN CRISIS
Our economy demands that low-income households assume the risks of capitalism, living day-to-day at the margins. COVID-19 will demonstrate that margins have cliffs; deep asset poverty and an eviscerated safety net means we’re facing a future in which many Americans simply will not recover. With a recession underway, the Clinic’s goal is to rapidly scale our collective impact and mitigate financial insecurity for millions across the country. Here are some of the ways we’re supporting our customers and partners in crisis:
Change Machine’s professional social networking platform, SHARE, is now free through the end of the year. At a time when household finances change from one day to the next, SHARE provides a vital space for practitioners to ask technical questions, access tools and recorded trainings, and share best practices with colleagues in the field. Click here to log-in to SHARE or here to request your free license today.
The Clinic launched the Marketplace – Change Machine’s recommendation engine that empowers practitioners to confidently connect their customers with trustworthy fintech products and services. The first product suite, titled Marketplace Relief, is intended to mitigate financial insecurity amidst the unfolding economic recession triggered by COVID-19. Click here to access the Marketplace via SHARE or here to request your free license today. If you represent a fintech company and would like to discuss your product, please send a note to email@example.com.
Practitioners can also refer customers for free virtual financial coaching via SHARE. Coaching sessions take place by phone, video conference, or via email, both in English and Spanish. During sessions, our financial coaches offer immediate interventions and resources while introducing the structure and benefits of longer-term coaching engagements. To refer a customer to a financial coach, click here to log-in to SHARE or here to request your free license today.
Each week on Wednesday, hundreds of nonprofit practitioners tune-in to our free virtual community training series dedicated to forging financial security solutions amidst COVID-19. The Clinic’s team of trainers and expert financial coaches share actionable tools and resources, engage attendees in time-sensitive discussion topics, and troubleshoot barriers that practitioners face in their work with customers. Click here to view upcoming training events.
In the wake of the Great Recession, natural disasters, and a government shutdown, the Change Machine community put $42 million back into the pockets of low-income Americans.