Manager of Service Delivery

Amy Cao

Manager of Service Delivery, Amy Cao, first joined the Clinic in May 2016 as Program Associate to support The Financial Clinic’s financial security ecosystem model, a holistic partnership approach built on the Clinic’s web-based platform Change Machine, by reporting and analyzing direct service data, facilitating capacity building trainings, and contributing research and writing. Now, she supports a national ecosystem initiative, providing gold-standard phone based financial coaching to customers in New England, New Jersey, and Florida.

Amy also leads the Clinic’s financial security products work that aims to enhance service delivery through innovative technology and tools.

Amy is particularly interested in studying and understanding the ways that financial security leads to stability and empowerment for working poor women and their communities.

She holds a B.A. in Economics, and a minor in Asian Studies, from Vassar College.

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